With four levels of employees, which role should be expected from the employees at the top of the chart?

• A. Handling day-to-day operations
• B. Building a board of advisors and creating a succession plan
• C. Managing payroll and benefits
• D. Overseeing customer service

Answer: (B)

At the top of an organization, the focus is on governance, long-term strategy, and ensuring leadership continuity. Building a board of advisors brings in external expertise and perspectives to guide major decisions, while creating a succession plan prepares the company for future leadership so the organization can maintain its direction even as people change. These are the kinds of strategic, forward-looking responsibilities that define top-level leadership, not the day-to-day tasks of operations, payroll, benefits, or customer service, which are typically handled by managers and staff at lower levels.