Which milestone indicates profitability of a new service line?

• A. Break-even point is exceeded by revenue
• B. Net loss
• C. Customer complaints decrease
• D. Inventory turnover improves

Answer: (A)

The main concept is profitability when revenue covers all costs and then surpasses them. The milestone you’re looking for is when revenue exceeds the total costs, meaning you’ve crossed the break-even point and start earning profit from the new service line. That exact moment shows the service line is financially viable beyond simply covering expenses.

Why this is the best fit: breaking even means revenue equals costs, and exceeding that point means each additional sale contributes to profit, which is the essence of profitability for the new service line.

Why the others don’t fit: a net loss indicates costs outpace revenue, so profitability hasn’t been reached. A drop in customer complaints signals better satisfaction but doesn’t quantify profitability. An improvement in inventory turnover reflects efficiency with inventory, not a direct measure of profitability for a service line.