The head chef training assistants to run every kitchen station, including the head's own, demonstrates which business practice?

• A. Cross training
• B. Job rotation
• C. Outsourcing
• D. Standard operating procedures

Answer: (A)

Cross-training means teaching staff to perform tasks outside their normal duties so they can cover different roles when needed. In this kitchen scenario, the head chef trains assistants to run every station, including the head’s own, which creates flexibility and ensures the kitchen can operate smoothly if someone is unavailable or during busy times. It helps the team understand how the whole operation fits together and improves coordination.

This isn’t outsourcing, since the work stays internal. It isn’t about documenting procedures (SOPs), though those may guide how the trainings are done. It isn’t primarily about moving people through different jobs on a schedule (job rotation); it’s about enabling individuals to perform multiple roles to keep the business running efficiently.